It is with great pleasure that I write to commend you for your excellent product and even more professional people. The world would be a much better place if everything worked as well as Thrasher Basement systems. I have had two separate crews at my house to install two separate Sump Pumps. (My house is old and eclectic with the previous owners attaching additions almost willy-nilly.) Both crews were excellent, efficient, and pleasant.

They took great care to isolate the work areas from the rest of the basement and I can say with certainty that the work areas were cleaner after they left than before they came. Your representative, Kevin, was courteous and pleasant. He took great care to explain in detail what I needed; how long it was going to take; and what it would cost. He was respectful of my time and flexible in scheduling our appointments. After our initial meeting, and your crew cam out and fixed my problem, one area that I believed to have been fixed by a previous contractor turned out not to be. Kevin came right back out and outlined my options. I explained that this problem was holding up other work that was scheduled in the remodeling and he said that he would see what he could do. I received a call the next day to see if it was alright to have a crew there in the morning! I know that you are extremely busy this time of year and that the waiting time for your services can be long. I truly appreciate that you were able to accommodate my needs in an extremely timely manner.

In closing, I would like to reiterate that everyone with whom I have come in contact: from the receptionist on the phone to the crew foreman was an excellent ambassador for Thrasher Basement Systems.

Jack & Ginelle wrote to Basement Systems Saskatchewan:

"After signing away $30,000.00 to a faulty contractor...In this whole ridiculous process, You were, by far, the best to work with... Anita and Corey saved the day! We really appreciate everything you did. Best money we ever spent! Thanks!"

 

I am highly satisfied with the job you did for us! Your office staff did a good job. Troy the saleman was very professional. Timely estimate and good reputation.

Massimo Bardi, Lavalette, WV

Mr. A-S wrote to Adirondack Basement Systems:

I am very satisfied with the installation. The clean up was satisfactory. The installation crew was polite and professional. The Design Specialist was honest. I chose Adirondack Basement Systems because of their reputation and again the Design Specialist seemed sincere and I agreed with his recommendations. The Sanidry has made a great difference in the smell of the house. Also, the basement is so dry we hang clothes down there and they dry so quickly!

 

"I was very happy with the job you did! The crew was great, polite and respectful. The salesman was knowlegable and nice. I would highly recommend your company!!!"

Frank Garvin Chief of Police Chelsea MA wrote to Basement Systems of New Hampshire:

"Mr Berube,

I don't usually fill out these comments but I am going to make an exception with your company. When we bought our house the seller told us he had installed a "French Drain". He didn't! For the last six years we have been plagued by water which virtually took away the lower part of our home from us. We really didn't know what to do. A co-worker of mine told us about your company, Basement Systems of New Hampshire and the fabulous work you had done on her house and how professional you were. She wasn't kidding!

When I first met with Joe Tropeano he was knowledgeable, polite and obviously knew what he was talking about. He went through the whole house and told us just what needed to be done. I discussed it with my wife and she had a few questions and Joe came right out and put her mind at ease. We made the investment, a date was set and the workers showed up. Both James and Aaron were professional and personable and worked very hard for several days. They were also trustworthy and we thought nothing about leaving our house while they worked. When they finished they explained what they had done and left the house spotless. When we had one small issue you responded promptly and took care of eveything. I would recommend you guys to anyone and I thank you for setting our mind at ease. I can't wait for it to rain and I didn't always feel like that!!!"

Thanks Again

Frank Garvin
Chief of Police

"I just wanted to express our gratitude for the way our Cleanspace project was executed and of our satisfaction with the product delivered. Your people started and finished the project per our agreed schedule, communicated with me on a daily basis with progress updates, and left my home spotless upon their departure. Also of note was the pride your people have in the Cleanspace System they were installing, which was evident in both their attitudes and final product.

Within the past two weeks since the installation we have already noticed substantially less “critters” roaming about the interior of our home. I have also been into the crawlspace myself several times to repair cables and phone lines and have enjoyed sliding across the Cleanspace material opposed to crawling in the dirt with the bugs

Thank you again and please think of us in the future for reference or recommendation. "

Fielding and Gayle T.
Proud Homeowners

Tom M. wrote to J & D Basement Systems:

"From the first phone call until the job was completed I knew that I had made the right choice in using J&D for the project. Your company provided quality service at a fair price. Thank you very much."

"Actually I was surprised because normally a company comes in, does its job, collects the money and leaves. Period! Not your people. They cleaned up and were very great guys to work with. I'll certainly recommend Thrasher."

Patti M. wrote to Basement Systems of New Hampshire:

"James is very passionate about his work and making sure his team does the job the right way not the fast way. He kept us informed of everything that was going on. Great job to James and his team at Basement Systems of New Hamphire."

Patti McAuliffe
Amesbury Mass